Terms & Conditions


Parker & Carter London

These Terms & Conditions apply to all purchases made through the website of Parker & Carter London, reachable via info@parkercarterlondon.com. By placing an order with us, you agree to the policies, rules, and guidelines described below.

1. Applicability

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. These conditions apply to all transactions between the customer and Parker & Carter London.

2. Product Information

At Parker & Carter London, we strive to provide accurate, clear, and up-to-date product descriptions and information.
However, due to human error or technical limitations:

  • Minor inaccuracies, typographical errors, or visual differences may occur

  • Colors may vary due to screen settings or lighting

We reserve the right to correct inaccuracies at any time without prior notice.

3. Orders and Payment

Orders will only be processed once full payment has been successfully received.

  • Available payment methods differ per country or region

  • Customers are responsible for verifying which payment options are supported in their location

  • In case of payment issues, we may contact the customer for verification to prevent fraud or unauthorized use

Parker & Carter London reserves the right to cancel orders suspected of fraudulent activity.

4. Processing and Shipping

To maintain transparency, please note the following:

  • Processing time: 1–3 business days

  • Shipping time: 3–7 business days (depending on destination)

  • All orders are shipped directly from our supplier in China, which ensures efficient global distribution

The customer is responsible for tracking their package using the tracking code provided once the shipment is processed.

5. Returns and Cancellations

Our full Return Policy is available separately.
Please read the policy carefully before initiating a return or cancellation.
By ordering from Parker & Carter London, you agree to the terms outlined in the Return Policy.

6. Liability

To ensure clarity and fairness:

  • Parker & Carter London is not responsible for loss or damage during transit if the tracking information confirms that the package has been delivered

  • Customers are required to enter delivery details accurately

  • Incorrect or incomplete address information is the customer’s responsibility

We strongly recommend double-checking your order details before completing the purchase.

7. Intellectual Property

All content found on the Parker & Carter London website, including but not limited to:

  • Text content

  • Product descriptions

  • Photographs and product images

  • Layouts and graphical elements

  • Logos and branding materials

…is the exclusive intellectual property of Parker & Carter London and may not be reproduced, copied, redistributed, or used for any commercial purpose without explicit written permission.

8. Complaints Procedure

If you experience an issue or have a complaint, you may submit it in writing via info@parkercarterlondon.com.

We aim to respond within 5 business days, providing appropriate guidance, clarification, or resolution where possible.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with Dutch law.
Any disputes will be handled under the jurisdiction of the appropriate Dutch legal authorities.