Shipping & Delivery Policy
Parker & Carter London
At Parker & Carter London, we aim to ship your order as quickly, accurately, and efficiently as possible. This document provides a complete overview of our shipping procedures, timelines, responsibilities, and important customer guidelines.
1. Order Processing Time
All orders are processed within 1–3 business days.
Once your order has been successfully processed and dispatched, you will receive an email containing your tracking information, allowing you to monitor the delivery status in real time.
During peak seasons, processing times may be slightly longer due to high order volumes.
2. Delivery Time
The average shipping time is between 3–7 business days, depending on your location.
Please note:
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Delivery may be delayed during holiday periods, promotional events, or extreme weather conditions
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Customs inspections may also cause additional delays, depending on your country’s border rules
We do our best to provide accurate estimates, but we cannot guarantee exact delivery dates.
3. Shipping Method & Origin
To ensure worldwide distribution and fast fulfillment, all orders are shipped directly from our supplier in China.
Important to note:
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Customs fees may apply depending on the destination country
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These fees are the responsibility of the customer
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Shipping is executed via trusted international logistics partners
By ordering from Parker & Carter London, you acknowledge that shipments may go through international customs processing.
4. Shipping Costs
Shipping costs are clearly displayed during checkout and depend on:
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Shipping destination
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Package weight
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Selected shipping method
Any additional import duties, taxes, or customs-related charges are not included in the shipping fee and are fully the responsibility of the recipient.
5. Responsibility During Shipping
To maintain transparency and fairness, we outline the following:
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If the tracking status indicates that the package has been delivered to the address entered by the customer, Parker & Carter London is no longer responsible for the package
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Customers must ensure that all delivery details are entered correctly at checkout
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Any errors in the shipping address must be reported to us within 24 hours after placing the order
Failure to correct an address within this timeframe may result in lost or undelivered parcels, for which no compensation can be provided.
6. Contact Information
If you have any questions about shipping, delivery status, customs inquiries, or tracking issues, please contact us at:
Email: info@parkercarterlondon.com